Established a database to effectively track computer equipment and various training materials. Installed wireless networks throughout two middle schools using Cisco 2602i access points. Maintain customer contracts for computer equipment leasing. Advanced utilization of wide range of computer technologies, monitoring data integrity and security of desktops and laptops. Performed hardware/software installations, PC and Printer configurations, troubleshooting and problem resolution. Supported end users with Microsoft Windows 8, 7, and XP desktop and laptop operating systems issues or questions. Used Active Directory to perform password resets and to add/delete computers in Domain. Desktop, 8.3%. Support second and third tier level support for environment (software, hardware, networks). Typically, IT support engineers need at least an associate’s degree in computer science or a related field. Provided PDA for iPhone/iPad/ All Blackberries and Android phones. Provided high-level hardware and software technical assistance on IHG products to both internal and external customers via telephone and electronic medium. Conduct post-implementation evaluations of computer systems to determine system performance. Provided desktop support to 900 XP, Vista and Windows 7 users in an emergency and break fix situation. Assessed, responded to, and resolved trouble tickets, applying active communication to identify user needs and underlying technical issues. Coordinate timely repair of PC computer equipment and peripherals. Thin clients, Laser printers, Access Points, and Routers. Configure email services using Outlook/Lotus Notes. Configured Vmware workstations for users and rolled over Apple devices to the domain and mail exchange. Installed and maintained computer systems including software and Hardware Components. Recognized by management for customer relations and complaint resolution resulting in several customer service awards based on customer satisfaction feedback. Image and organize computers using Microsoft System Center Configuration 2007. Maintained network security policies requiring mandatory password resets and restriction of unauthorized websites. Install and configured WINS Server, DNS Server, and DHCP Server. Provided remote and on-site desktop support including file migration and software applications updates. Ready for the Desktop Support quiz? Served as third-level support responsible for troubleshooting, support, and maintenance of all PC hardware/software. Provided local and remote technical assistance to End User's in the office and in the field. Provided customer hardware/software support in person and remotely* Migrated systems across domains. Created customized Windows image for faster deployment -Worked with imaging software for inmate mug-shot profiles. Handled calls from technicians to provide technical assistance and support with system installation and maintenance. Desktop Support Technician jobs require computer knowledge, but not a degree. Configure Wireless router and setup basic switch configurations i.e. Performed user account password resets, unlock accounts, and permission changes via Active Directory. Provide network, data migration, software support and excellent customer service for a wide range of applications. Create and Provisioned new accounts using Microsoft Active Directory. The Desktop Support Technician Resume gives a list of the following core duties – formatting and installing desktop and laptop applications and networking systems; coordinating with vendors to solve issues; troubleshooting domains, software accounts, and user accounts; testing and troubleshooting network connectivity issues for a local and remote computer or devices. Assisted with support backlog, and bringing ticketing system up to expected SLA s Closed over 5,250 tickets during employment tenure. Managed configurations and deployment of Windows workstations images. Provided first and second level support to internal computers, mobile devices, printers, fax/copy machines. Implemented a cloud-based data backup system and policy in order to retire an outdated, costly, and unreliable backup server. Resolved Help Desk tickets within strict SLA's while providing quality service to users. Identified, troubleshot TCP/IP as well as other networking issues with 20-30 desktops. Updated AOC users, hardware and software information within SharePoint. Add, Reset and delete Blackberry users on a Blackberry Enterprise Server. Skills required . Verified all network access points, add-ons and configured IP printing services for employees. Provide technical support and customer service to all end user's in a Mac OS and Windows 7 based environment. Coordinated large project related installations and software upgrades. Frequent use of Active Directory application/user management. Facilitated the activation of new Win 7 and Linux and printer drivers. Installed personal computers, software and peripheral equipment. Provided troubleshooting for application and internet connectivity issues while remaining within a scope of support. Provide hardware/software technical support for Swedish Medical Center. Exceeded SLA requirements by providing a high level of customer service in an efficient and timely manner. Teamwork – Work well in a team-oriented environment. Perform workstation upgrades, from hardware replacements, memory, laptops, printer, access points, and network devices. Provided excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services. It’s high time to give them proper credits to the support they do for all of us and the technologies we work. Created end-user documentation and training guides for connecting to VPN, getting to know new equipment and more. Provided hardware/software support, upgrade and troubleshooting. Configured applications for users including Microsoft Outlook, Microsoft Office Communicator, Microsoft Live Meeting, and Lotus Notes. Provide 2nd level support for work at home end users by diagnosing and resolving software/hardware problems including wireless networking. Migrated users to new WYSE thin clients and Dell OptiPlex 960 for the new EPIC refresh project. Performed system builds, hardware upgrades, configured enterprise software, and performed break/ fix of hardware and software issues. Manage day to day activities to meet customer's service level agreements (SLA). Upgraded, modified, replaced, installed, configured, maintained and troubleshot hardware, software, printers and peripheral equipment. Secure local network from virus attacks using Symantec Enterprise Security. Assisted clients with loading Mobile Device Management solutions onto Blackberry's, IOS and Android devices. Become an Affiliate | Configured and manage Virtual technology such as Citrix, VM ware, (Reset sessions, created virtual machines). Develop solutions for various software problems, including company specific and industry standard software. Manage user accounts and organizational units. Used Active Directory and Exchange server for password resets and setting up new email accounts. Worked with security officer to design, implement, and maintain security compliance for desktops, laptops, and related equipment. Provide enterprise level support (remote and desk side) of users/customers in accordance with S.L.A. Respond to requests for technical assistance via phone, ticket system, remote connection and on-site. Whether you’re seeking new help desk hires or you’re looking to start a career in IT support, these are the top 10 skills you’ll need in this field. Delivered 1-day training course to 40 users on the usage of VMware workstation. Support hardware, PC's, Laptops, Printers, Tablets, Blackberries, I Phones and Androids other peripherals. You’ll have to be able to communicate with many different kinds of people in this job. Provided technical support for TCP/IP networking and network printer configuration. Maintained and Installed and Configured Computer Systems. Created BES (Blackberry Enterprise Server) accounts, and configure onto Blackberry devices. Validated all machine deployment data and researched any discrepancies. Test new software and hardware, including iPhone and Android devices, HP Blade PC and Thin Client systems. Supported company network system TCP/IP LAN/WAN, wireless and network printer setups. Execute test plans and generate preliminary and final test results on wireless technology performance. Map Network drives; shared folders install printer drivers and map local/network printers using Host ID and Static IP addresses. Supported users with their everyday PC problems on location, such as network connectivity problems, system software issues and hardware. Supported Linux Server and support of some remote users with Unix devices. Configure Android and Blackberry mobile phones for email access. Migrated all users from Windows XP Professional to Windows 7 Professional and MS Office 2003 to MS Office 2010. Key Achievement: Successfully staged and configured 850 Dell thin clients in a 2 week window - days ahead of schedule. Identified network problems and Configured Access Points and related wireless technologies. Configured Blackberry Hand-Held devices, opened / closed incident Trouble-Ticket Reports, Site Survey evaluations. Created new user accounts in Active Directory, setup Lotus Notes ID files and IMAC's of Voice over IP phones. Prepared and configured personal computers and network components for deployment. Perform post-resolution follow-up to warranty repairs. Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Managed incoming tickets and incidents in remedy and troubleshooting. Assisted with installation and configuration of Dell and HP servers using Windows Server 2008 and Red Hat Enterprise Linux 6. Assisted in active directory conversion and update inventory information. Assisted with setting up user mobile devices including Android and IOS software. If appropriate, you should consider adding these Desktop Support Technician skills on your CV, Resume, Cover Letters or LinkedIn profile to increase your chances of getting a job interview. Developed specifications, tested computer systems, and implemented standards and guidelines. Privacy and Tips: As discussed on our blog, use these keywords in strategic places and if relevant, combine them with your personalised list of keywords from CVScan based on your CV and the job description. The six most common skills found on Desktop Support Technician resumes in 2020. Provided support for default Microsoft Windows operating system applications. The average salary for a Desktop Support Technician with Help Desk / Desktop Support skills in Australia is AU$61,285. Maintain WYSE thin clients and peripheral devices - printers, scanners, fax machines, etc. Added and removed entries within the company DnS. 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